Deluxe Paint & Body Works | Frequently Asked Questions
At Deluxe Paint & Body Works, we believe in clear communication and honest service. That’s why we’ve compiled answers to the most common questions our customers ask about auto body repair, custom paint jobs, collision services, towing, and more. Whether you're in Charlotte, Monroe, Gastonia, Fort Mill, or nearby, our FAQ section is designed to guide you with accurate information backed by over 15 years of trusted service.
What services does Deluxe Paint & Body Works offer?
Deluxe Paint & Body Works provides a full range of auto repair and maintenance services. These include:
Auto Collision Repair: From fixing minor dents to rebuilding vehicles after major crashes. Our technicians use precise panel replacement and paint matching to restore your car.
Frame and Structural Repair: Straightening bent frames and repairing crumpled body structures to factory specs.
Auto Painting & Refinishing: Professional color-matching and high-quality paint applications for a seamless, factory-like finish.
Mechanical Services: Routine repairs and maintenance such as brake service, wheel alignments, tune-ups, and engine work.
Auto Glass Repair/Replacement: Windshield and window repair or replacement.
Towing & Roadside Assistance: We also provide towing services to bring disabled vehicles to our shop.
Each service is performed by experienced, certified technicians using state of the art equipment. Our website emphasizes delivering “quality solutions” for every repair, maintenance, or customization need.
How long have you been in business and what is your experience?
We have been serving the community since 2008. Over 15 years of operation, Deluxe Paint & Body Works has grown from a small team into one of Charlotte’s premier auto body shops. Our About Us page highlights this history: what began as a modest repair shop has grown into a trusted name for precision work and customer care. This longevity and growth reflect our experience and dedication.
Where are you located, and what areas do you serve?
Deluxe Paint & Body Works is based in Charlotte, North Carolina. Our shop address is 2544 Lucena Street, Charlotte, NC 28206. We serve the entire Charlotte metro area, including neighboring cities such as Gastonia, Concord, and Monroe in NC. (Customers throughout the Charlotte/Gastonia region are welcome—please contact us to confirm service availability in outlying areas.)
Are you accredited by the Better Business Bureau (BBB)?
Yes. Deluxe Paint & Body Works is an accredited business with the BBB and holds an A+ rating. Our BBB listing for the Charlotte location shows “BBB Rating: A+” alongside accredited-business seals, reflecting our strong record of reliable service and customer satisfaction.
How do you ensure repair quality and safety?
Quality and safety are top priorities for us. We begin each repair with a thorough inspection of the damage. We assess structural integrity and any hidden issues, then follow manufacturer specifications when repairing frames, panels, and safety systems. This process ensures your vehicle meets original safety standards after repairs.
For painting and cosmetic work, we use advanced color-matching technology and premium automotive paints to deliver a flawless, factory-like finish. Our refinishing is designed to resist fading and peeling, offering long-lasting results.
By combining certified technicians, modern tools, and strict procedures, we guarantee high-quality, safe repairs that restore both the look and performance of your vehicle.
What types of vehicles do you service?
We service all makes and models — from compact cars to full-size trucks and SUVs. Our collision repair page states that we work on “all makes and models, from compact cars to large SUVs and trucks.” Whether it’s a daily commuter or a heavy-duty commercial vehicle, our team has the skills to handle it. No matter what you drive, we apply the same high standards to ensure it’s safe and road-ready.
Are your technicians certified and highly trained?
Yes. We emphasize the expertise of our team. Our website clearly states that our technicians are “highly trained, certified professionals” who stay current with the latest industry advances. We use state-of-the-art equipment and premium materials in every repair. You can trust that your vehicle will be handled by skilled, qualified professionals.
Do you offer towing and roadside assistance?
Yes. In addition to in-shop repairs, we provide towing services. Our BBB profile even lists “Towing Company” among our service categories. If your vehicle is undrivable or stranded, we can arrange to tow it to our facility. This makes it convenient for customers dealing with accidents or breakdowns to get all-in-one service from us.
How can I request a quote or schedule service?
Getting service is easy. You can use the “Get a Quote” or “Book Appointment” features on our website to send us your details. Alternatively, just call us directly. Our contact information is clearly listed on the site — including in the footer:
